Managing a vacation rental is hard work. You need to find a good housekeeper, hire a trusty handyman, do your own marketing, set up your own website, come up with pricing, manage listing services; the list goes on and on.
Have you ever considered hiring a property manager to do all of this for you? PMI Second Residence offers a full range of property management services. We want every guest to be 100% satisfied, because we know that satisfied guests become repeat visitors.
We offer a complete package of services to owners including accounting, marketing, and use of the most streamlined and up-to-date technology. We work with the finest vendors to bring you the best the industry has to offer.
PMI Second Residence is a family of Vacation Rental professionals who care deeply about guests and owners alike. We take your vacation seriously and know that this is something you've been saving all year for. As part of the worldwide PMI Travel brand, we’ve learned the best practices from the top brass in the vacation rental industry so we can apply their knowledge to make every guest experience with PMI Second Residence a five-star experience.
Being hyperlocal and independently owned and operated, as an owner you get the best of both worlds. With hundreds of managers sharing ideas, growing together, receiving regular training from industry experts and having small batch trainings with the best technology leaders, working with a PMI manager is the future of vacation rental asset management. Many of our managers are also CVRA certified, "Certified Vacation Rental Agents" so we understand how to build your brand if you intend to sell your asset at some point, we will help you achieve maximum ROI.
PMI Second Residence is not a technology company. We are solely focused on preventative maintenance, asset management for your property, bringing you max ROI all the while ensuring your guests get the service they would receive at a boutique hotel.
We are managers that work with the best technology partners in the business. The PMI network is powered by Streamline Vacation Rental software. Our Dynamic pricing is fueled by the high powered algorithm at Beyond Pricing. Noise detection, party prevention brought to you by Noiseware, Insurance including damage protection, trip insurance, and H06 policies by Rental Guardian. We also work with many more partners like Virtual Concierge, a full smart home suite by Rently Keyless including locks, thermostats, security and more. Our guests are thoroughly screened through Evident ID.
We don't want to be a technology company. We leave that to the experts ;). We believe in leaving specialized tasks for specialists. And we are management specialists through and through.
PMI’s dedicated accounting department provides professional bookkeeping and accounting for each property and property manager using PMI Second Residence's' financial practices. Management fees, booking fees, bill pay, and owner draws, and taxes are all included services. Property owners are kept updated of all financial activity in the form of accessible statements via the Streamline mobile Owner app that makes it easy to see how your property is performing.
This allows our managers to focus on the important things like interacting with guests and not getting bogged down by month end duties. We know that a calm, cool and collected manager is the best partner you can have to be your boots on the ground so PMI corporate supports the managers with the accounting so they don't have to.
The guest is the lifeblood of the vacation rental experience. We also consider them to be the "Holy Grail". Hearing that a guest is happy is the best feeling of all for our management team. We know that when people go on vacation it's a time to relax, live like a local and create memories with their family or friends.
That's why our mission is to always have Hospitality at heart. Everything we do as hospitality professionals leads back to this statement. Each PMI manager receives hospitality training and is held to a high standard of excellence.
Staying with a PMI Manager you'll see that we care about your experience and our goal is for you to come back and stay with us again and again in all of our locations!
PMI Second Residence marketing is a multi-faceted plan designed to reach as many vacation travelers as possible. We optimize your listings for maximum engagement and searchability. We’ve partnered with the best technologies to make this process quick and efficient. With our systems, it makes the rental program easier, provides more bookings, less hassle, and more time to respond to our owners’ and guests’ needs.
PMI Second Residence’s state-of-the-art marketing network puts all available services at your fingertips within a single hub of API's and two-way synchronizations via Streamline vacation rental software. We are partners with Airbnb, Homeaway, VRBO, Booking.com, Trip Advisor and many many more. We don't compete with these Online Travel Agencies, we work together as a team to bring you more guests.
Using this centralized engine, we can quickly and effectively coordinate bookings, respond to inquiries, manage check-ins, and oversee cleaning, inspections, and property maintenance and more. This gives our team more time to focus on the important things like preventative maintenance, guest needs and local advice.
PMI Second Residence conducts ongoing, detailed market research and puts the data to work, marketing your vacation home on every available channel to bring in guests from all over the world to your properties in Richmond. Our custom mobile app details local activities and attractions that will make every tenant’s stay as magical as possible. We always aim for the five-star-review.
Our website’s homepage is designed to capture the fun and excitement surrounding the Richmond area. When users visit, they’re immediately drawn in to what kind of adventures they could be having. It’s also easy to navigate and users can quickly find listings complete with professional quality photos and written descriptions of your home.
PMI Second Residence is a family of professionals who care deeply about guests and owners alike. We take vacationing seriously and know that this is something guests have been saving all year for. As part of the worldwide PMI Travel brand, we’ve learned the best practices from the top brass in the vacation rental industry so we can apply their knowledge to make every guest experience with a five-star experience.
Property management is not only our work, but also our passion. Commitment to our clients comes first, making us sensitive to the needs of our property owners. We are always finding technologies to keep us ahead of the competition. Our number one priority is running a smooth business and ensuring our owners are satisfied.